FAQ | Frequently Asked Questions  



What type of services does Arnim Express provide?
We provide Outbound/Export Express Service all over this World through DHL / FedEx / Aramex / UPS / TNT But Save up to 60% shipping cost

Do you provide air freight service?
No, we don't provide air freight service. However, if your shipment less than 1000lbs, please contact with us, our air express service is competitive.

Do you provide ocean freight service?
No, we don't provide ocean freight service.

What is chargeable weight?
We bill our customers based upon chargeable weight, which is the greater between actual weight and dimensional weight.

Who is responsible for duties and taxes?
Duties and taxes, which generally are responsible by customers, may be trigged when you are trying to import goods to your country or sometimes taxed by to your country Customs when you are trying to export goods outside of your country

What is waybill number?
Waybill number, known as tracking number, is the unique number to track your packages.

What's tracking number?
Also known as waybill number, customers can track your package by the number provided.

How can I track my shipment?
You can track your shipment on our website www.arnimexpress.com/ or relevant carrier company website.

What is commercial invoice ?
The Commercial Invoice is the official transaction record between an exporter and importer, and it is required for International shipments. (Maybe need add what information will show in the commercial invoice, customer need provide these information for us to create the shipping documents correctly)

What are the necessary documents to put on the package for international shipment?
You should attach air waybill, commercial invoice, and certificate of origin on the package. For detail information, please refer.. (how many copies, how to paste them, which document need signature etc .do customer need put receiver's information on the package, and tracking number?)

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